Questions
& answers

For same-day delivery, place your order before 2pm. For weddings or large events, we recommend 2–4 weeks notice. For bespoke commissions or subscription services, contact us at least a week ahead.

Yes. Sunday delivery runs from 10am–5pm SGT. A $12 surcharge applies for Sunday deliveries.

Yes. We work with your Pantone references, fabric swatches, or mood images. Bespoke colour matching is available for all orders — simply note your requirements in the enquiry form or contact us directly.

Our courier will wait up to 5 minutes and attempt to contact the recipient. If no one is available, we'll leave with a neighbour or reception and confirm via email with a photograph.

All arrangements travel in water oasis (floral foam) to keep stems hydrated. Deliveries are made in air-conditioned vehicles. For temperatures above 33°C, we add a hydration pack to every order.

We offer a 2-hour delivery window for all same-day orders. For a precise time slot (e.g., by 10am for a birthday breakfast), contact us directly and we'll do our best to accommodate.

Same-day orders cancelled before 12pm receive a full refund. Orders cancelled after 12pm are charged at 50%. For bespoke or wedding orders, our cancellation terms are outlined in the proposal.

Yes. We have a dedicated range of wreaths, standing sprays, and casket arrangements. Contact us directly for sympathy work — we often accommodate short notice for funeral deliveries.

With basic care (fresh water, no direct sunlight, no air conditioning blast), our arrangements typically last 5–7 days. Orchid arrangements can last 2–3 weeks with proper care.

Yes. Our subscription programme offers weekly, fortnightly, or monthly deliveries at a discounted rate. Visit our /subscribe page or contact us to set up a rolling programme.